AN ASSESSMENT OF THE FRAMEWORK OF SKILLS AND COMPETENCIES OF STAFF MANAGING STUDENT RECORDS AT KENYA TECHNICAL TEACHERS COLLEGE

Abstract

Universities and Colleges are consistently facing challenges in managing student records in a bid to promote service delivery in the academic field. It is with this background that the study endeavored to assess the framework of skills and competencies of staff managing student records at Kenya Technical Teachers College (K.T.T.C.). Descriptive survey was adopted in conducting this research, primary data was collected by use of questionnaires while secondary data was collected from documented materials particularly textbooks and other relevant materials such as internet, newspapers and journals. The target population consisted staff managing student records, Human resource personnel and Heads of departments (HODs) of KTTC. The target population was therefore 30 respondents. The sample size for the study comprised twenty-two (22) staff in charge of student records, four (4) HODs and four (4) human resource personnel totaling thirty (30) respondents. The study employed purposive sampling and simple random sampling techniques to select the sample. Purposive sampling was also used to sample key information like staff of the college. Simple random sampling was used to select staff in KTTC registry. The data was analyzed using the Microsoft excel package. The study findings indicated that the majority of the staff managing student records were skilled and trained in student records management skills. It’s therefore imperative for the college to train its staff as this will facilitate better student records management. This implies that the majority of staffs have no experience that will enhance efficiency. The study also established that skills and competencies lead to efficiency and effectiveness of student records management. Based on the findings of this study the following recommendations were made that: the philosophies of the heads of the college as well as the records staff must represent a critical framework of skills and competencies of staff managing student records at Kenya Technical Teachers College (K.T.T.C.).