MULTI-FACTOR AUTHENTICATION AND IDENTITY MANAGEMENT IN CLOUD CRM WITH BEST PRACTICES FOR STRENGTHENING ACCESS CONTROLS
Keywords:
Cloud CRM, Multi-Factor Authentication (MFA), Identity Management Systems (IMS), Role-Based Access Control (RBAC), Artificial Intelligence (AI), Access Control, Data Security, Identity And Access Management (IAM), Emerging TechnologiesAbstract
As organizations increasingly adopt cloud-based Customer Relationship Management (CRM) systems, securing access to sensitive customer data becomes a critical concern. This paper examines the importance of Multi-Factor Authentication (MFA) and identity management systems (IMS) in strengthening access controls for cloud CRM platforms. We explore common MFA techniques, the integration of identity management solutions, and the use of Role-Based Access Control (RBAC) to ensure secure user access. Additionally, emerging technologies such as artificial intelligence (AI) and machine learning are discussed for their role in monitoring access patterns and detecting security threats in real-time. The paper also addresses the challenges faced by cloud CRM systems, including vulnerabilities in access control and potential future developments in identity and access management (IAM). By implementing these security best practices, organizations can mitigate risks and protect sensitive data in cloud CRM environments.
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Copyright (c) -1 Jaseem Pookandy (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
