REVOLUTIONIZING CUSTOMER SUPPORT THE ROLE OF AI-ENHANCED CHATBOTS IN MODERN BUSINESS
Keywords:
Artificial Intelligence, Chatbots Technology, Natural Language Processing, Customer Support Service, RevolutionAbstract
The exploration of novel approaches to improve customer engagement and expedite communication procedures is a constant endeavour for businesses. AI-based chatbots have emerged as significant tools among these solutions, and they have revolutionized the way in which businesses connect with their various audiences. In a variety of business sectors, chatbots are redefining customer service, marketing, and sales methods. Chatbots are doing anything from giving quick support to making personalized recommendations. This study investigates theoretical knowledge by referring to latest literature from a variety of sources, including reputable journals, news stories, and other areas that have the potential to be successful. An investigation into the ways in which artificial intelligence has been applied in the corporate world and an examination of its development in the field of customer service are the objectives of this study. The researcher has saw that prior to permanently adopting chatbots in a business, there should be some periodic monitoring of the process to determine whether it resolves customer concerns in a timely manner and it should collect regular feedback from customers regarding their perceptions.
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