“FROM OVERWHELMED TO OPTIMIZED: HOW A MAJOR TELECOM REDUCED CUSTOMER WAIT TIMES BY 70% WITH GENAI-POWERED CHATBOTS” (2024) INTERNATIONAL JOURNAL OF RESEARCH IN COMPUTER APPLICATIONS AND INFORMATION TECHNOLOGY (IJRCAIT), 7(2), pp. 747–762. Available at: https://lib-index.com/index.php/IJRCAIT/article/view/IJRCAIT_07_02_059 (Accessed: 14 March 2025).