“STRATEGIES FOR IMPROVING THE QUALITY OF CUSTOMER SERVICE IN THE NEW NORMAL OF OPERATIONS DEPARTMENT, ELECTRICITY DU LAOS”, IJM, vol. 15, no. 6, pp. 160–170, Dec. 2024, Accessed: Oct. 21, 2025. [Online]. Available: https://lib-index.com/index.php/IJM/article/view/IJM_15_06_013