“HOW PSYCHOLOGICAL EMPOWERMENT AFFECTS WORK-RELATED OUTCOMES: THE CASE OF CUSTOMER SERVICE REPRESENTATIVES”, IJM, vol. 14, no. 4, pp. 102–120, Jun. 2023, Accessed: Oct. 21, 2025. [Online]. Available: https://lib-index.com/index.php/IJM/article/view/IJM_14_04_006