Vikas Reddy Penubelli. “AI-POWERED CRMS: REVOLUTIONIZING CUSTOMER ENGAGEMENT AND BUSINESS GROWTH”. INTERNATIONAL JOURNAL OF ADVANCED RESEARCH IN ENGINEERING AND TECHNOLOGY (IJARET) 15, no. 3 (May 28, 2024): 197–210. Accessed September 17, 2025. https://lib-index.com/index.php/IJARET/article/view/IJARET_15_03_017.