KARAN KHANNA. LEVERAGING USER BEHAVIOR-BASED SERVICE LEVEL INDICATORS AND OBJECTIVES TO PREVENT AND MITIGATE SOFTWARE INCIDENTS. INTERNATIONAL JOURNAL OF ADVANCED RESEARCH IN ENGINEERING AND TECHNOLOGY (IJARET), [S. l.], v. 15, n. 3, p. 353–364, 2024. Disponível em: https://lib-index.com/index.php/IJARET/article/view/IJARET_15_03_031.. Acesso em: 14 mar. 2025.