Karan Khanna. (2024). LEVERAGING USER BEHAVIOR-BASED SERVICE LEVEL INDICATORS AND OBJECTIVES TO PREVENT AND MITIGATE SOFTWARE INCIDENTS. INTERNATIONAL JOURNAL OF ADVANCED RESEARCH IN ENGINEERING AND TECHNOLOGY (IJARET), 15(3), 353-364. https://lib-index.com/index.php/IJARET/article/view/IJARET_15_03_031